Out on patrol with the Devon & Cornwall Police

I think people are tough on our services, berating them, calling them rubbish, saying they are ‘as much use as a chocolate fire guard’ that was the last comment someone made to me.

Since stepping up and becoming the Cornwall Councillor for St Blazey, I have learnt a lot. When something isn’t done to someone’s liking there’s blame, and the public aren’t backward in coming forward in this department!

I spent a very wet and windy Friday evening, out on patrol with the Police in nearby St Austell. It was the night the tail end of a huge storm, it was dark, the rain was coming in sideways and getting from the station to the squad car was pretty wild.

I went out with a Policeman called Ian, we called at a house where a resident hadn’t turned up for a pre-arranged interview at the station. We got back in the car, had a debrief and I remember saying ‘thank god we are out in the car tonight.’

Within half an hour that all changed!

A call was put out, a young boy of 8 was missing, apparently, he had called at a house, told them he was from Plymouth, and he was lost. The homeowner said come in and we’ll ring the Police. This frightened the boy, and he bolted.

All we had to go on was, he was 8, he was from Plymouth and he was wearing a burgundy hoodie.

At first we did a sweep of the town in the car, after that, in order to cover ground, check bushes, hidey places, doorways, leave no stone unturned, we needed to be on foot.

By 7pm, I can honestly say I was soaking wet from the thigh down. My shoes were squelching and as I marched along waving my torch, I looked down and saw bubbles forming through the material of my shoes.

With no sign of the boy, more officers were drafted in, which Ian explained was procedure. A lost minor was an extreme cause for concern, everything else had to be put on hold in order to find the child as soon as possible.

Something was troubling me, had a child been reported missing in Plymouth? Why didn’t we have a name? Was this genuine, or a hoax?

The fact that this child had stated he was lost, and the alarm raised, he was considered a high risk and a priority incident. This was enough to set a full scale search going, as Ian rightly said, if it wasn’t taken seriously and the child was abducted or died, the consequences for all concerned would have been catastrophic.

Initially, the search took up all of St Austell’s resources (5 Officers) plus 2 armed response officers, there to bolster men on the ground not to fire a gun, I might add.

This was escalated through the evening, with Officers being drafted in from other towns plus a dog handler and force support group, totalling another 13 PCs. In addition to this, 2 specialist missing person offices were brought in, and two senior officers, who ranked either Inspector or above. This made a total of 24 Officers! In addition to this several call handlers were manning the radios.

Questions were being asked! Did he come by train? Go check the station, he might have gone back there, even the trains about to depart for Plymouth were halted and checked to ensure the child was not on board.

This represented the extensive resources required for what is classed as an emergency incident, while this was going on, there were no Officers left to go to small incidents.

And there lies the problem, whilst the majority of the public were at home tucked up on a very wet windy evening, whilst the local boozer reported a fight, and a woman danced naked on Carlyon Bay beach, something pretty major was going on.

All these people all went to bed oblivious of the fact that for 7 hours, some 24 Officers (and me) were out in that weather, combing graveyards, checking back alleys, all very concerned for the welfare of a little boy.

I knocked off at midnight, soaking wet, freezing cold and troubled that there was no sign of this little boy.

The Reality……………

The next morning, I rang the Station for an update. They had managed to locate the child, he was in foster care in St Austell, his family home was in Plymouth, he had lost his way back to his foster carers home.

On running away from the people on their doorstep, he found his bearings, went home, had his tea and went to bed, oblivious of what was going on outside.

It was Social Services who pieced it all together.

24 Officers, 7 hours, a happy ending, yet I receive complaints about our Police on a daily basis.

No one knows what happened that night, but what if it hadn’t ended so well? The public would have been up in arms, and the facts I have shared with you, in their defence, probably still wouldn’t have been released.

Things like this go on routinely, they’re dealt with and no one is the wiser.

I have the utmost respect for the Police, the Officers I went out with, the job they do. Just because its not plastered all over Social Media, it doesn’t mean they’re not out protecting us all, we could do well to remember that.

Oh AirBnB where have you been?

So I’m sitting on the terrace of my beautiful 5 bedroomed house in Cornwall, with bills to pay.

I feel very lucky to live in such an amazing house, the terrace is upstairs, and overlooks Duchy woodland full of stunning walks which I often explore with my dog Cody.

A friend popped in for coffee, which invariably turned into a gin as it was after 2, and thats acceptable right?

‘I don’t know why you don’t join AirBnB and rent out one of your bedrooms, I bet people would love to stay here, great location, off road parking, stunning view, why not give it a go?’

That night I consulted with my partner, ‘Pauline, your a great host, fab cook and you have a lovely home, do it.’

So that night I sat down and constructed a page, with trepidation I hit the button, I was live! Three hours later, my mobile phone pings, I have a message, my first booking! The next day, another!

It felt like wishy washy’s here, bedding stripped, washed, ironed and back on for the next guests, but there was a definite spring in my step, the house was alive and the appreciation from guests, the compliments on its decor AND my wonderful breakfast was positively thrilling.

I now have a lady staying for a week, another challenge, she is a celiac, and as part of the service, I offer a cooked meal at an extra cost.

Planning what to cook, whilst also feeding the rest of the tribe took some thought, no matter what I looked at, it seemed to contain wheat!

A bag of wheat free flour from the supermarket opened the options, finally settling on chicken, ham & mushroom pie, roast potatoes and vegetables, followed by blackberry & apple crumble and cream.

My guest was suitably impressed that I had gone to so much trouble, stating that the usual option was salad and fruit salad, so eating what the rest of the family were eating was a rare occurrence.

I have to say, it gave me an insight to how hard it must be for a celiac to dine out, everything is cooked with, or thickened with flour! Options were sparse and most restaurants don’t event cater for such a thing.

Soooooo my first attempt at wheat free pastry wasn’t the best! perhaps had I known that it wouldn’t brown like ordinary pastry I wouldn’t have cooked it quite so long, but hey! The crumble was more successful, but everything was edible which was a triumph.

Customer service is the key to everything in business. Ensuring whatever product or service you are supplying is presented in its best possible way, gives people confidence in it and will often result in repeat business, which is what we all want in business right?

So why do big corporates think its acceptable to put the office junior on the frontline phone? The first point of contact the public has with their company! Someone with little training (not their fault) with the expectation that they’ll know just who it is the phone caller wants to speak to.

I digress, but pertinent to the point!

Putting yourself up to serve the public, means you (in theory) intend to give the client the best possible experience you can, for the payment you receive. If the need for money out ways that idea, then AirBnB is not for you. You are on show, every guest is asked to give feedback, a rating, which will invariably impact on the amount of future booking you’re going to receive.

For me it is easy, I love to please, the gratitude from my current guest, that I had actually gone out of my way to make her feel included both at dinner and in the household, is thanks enough.

Most people have 5 weeks off from work per year, they want to enjoy that time. If I go away and stay in a grotty hotel with sullen staff, it impacts on my overall enjoyment, I want exceptional service, so why shouldn’t I give it?

So AirBnB has breathed new life into my home, I have met some lovely people already, who tell me they intend to return. The world is a big place, the chance to meet people from all over the world, share stories and make friends is within our grasp with AirBnB.

I know when I am planning to go away for long weekends in the UK, or travelling the far flung countries of the world, I shall be looking to book within a community that I now belong, and hope that with whomever I stay, they will want me to enjoy their house as much.

And the bills? they’re paid, and what a great way to do it!

If you’re planning a trip to Cornwall and need somewhere to stay, come make a booking, we’re over £40 cheaper than a local budget chain hotel and your stay will be a lot more pleasant.

https://www.airbnb.co.uk/rooms/12441945?checkin=26-08-2016&checkout=27-08-2016&guests=1&s=UsWLJnPV